Our vast experience and exposure combined with an extensive business network has given us the competitive edge in providing effective and efficient solutions in our principle services below:
Credit Processing and Debt Recovery Services
- ERMSB provides industry consultation and risk evaluation that impact the organisation and its ability to enhance performance and effectiveness of credit processing and debt recovery.
Debt Management and Collection Services
- ERMSB’s team of experienced personnel will review your current program, detail which options are available and determine appropriate action to take. We strive to enhance program effectiveness and contain costs. This would be further complimented with our specialisation in ANGKASA related matters pertaining to eligibility procedures, collection report, reconciliation and liaison with ANGKASA personnel.
- ERMSB is able to provide customised web-based solutions and tailor made performance reports to suit the business requirements of our clients.
- Management consultancy to our clients
- Use extensive knowledge of debt collection strategies, proven debt- recovery techniques, utilization of comprehensive computer system and best resources available to recover client’s fund
- Making reminder calls to initiate timely debt payment
PROCESS
Through our internal network of resources, our intellectual capital combined with our experience and expertise form a worldwide network of information sharing which ensures that all accounts or files assigned to ERMB shall go through the following processes:
Pre Collection Process
Post Collection Process
- Phone Calls- Our collection process begins by making phone calls to the debtors, pointing out the disadvantages faced by delaying or for not paying their debts. The debtors are also informed of the accumulated interest and late charges, additional legal cost, adverse credit updates at CCRISS & CTOS and all possibilities of being blacklisted.
- Mail- Upon successfully making the phone calls, we will then follow up by sending mailing slips to all known addresses. The method is cost effective and increase contactable.
- Third Party Search- Through our numerous TPS source, we are able to obtain the latest address and contact number of the defaulter, which in turn will increase our success rate.
Through our internal network of resources, our intellectual capital combined with our experience and expertise form a worldwide network of information sharing which ensures that all accounts or files assigned to ERMB shall go through the following processes:
Pre Collection Process
- The company shall issue a letter to all parties informing on ERMSB appointment as the company’s collection agency.
- ERMSB will review and verify all particulars received to locate the borrowers. If the borrowers are still not traceable, ERMSB shall conduct further search and seek assistance through the relevant bodies and networks
- Once the borrowers are located, ERMSB shall follow up on repayments based on mutual arrangement with the borrowers.
- Implement selected strategies and effective collection plan that areagreed by both parties to achieve collection target.
- Ensure all staff adhere to the compliance, regulation and requirement of the client.
- Ensure all staff act professionally within legal framework while performing collection process
- To provide recommendation or proposal on repayment
- Making calls to borrowers for payment using various approaches and techniques
- Monitoring, updating and compiling reports
- Client and ERMSB shall identify and streamline the post collection process to ensure smooth reconciliation between both parties
- The details on the processes shall be discussed with the client to ensure seamless implementation and enhance program effectiveness.
